Shipping and return policies for grandios sensibel

Shipping Info
Instructions for Consumers / Right of Withdrawal

The consumer has the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods; or in the case of a contract where multiple items have been ordered within one order, and the items will be shipped separately, the withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you, acquires physical possession of the last item of the entire order; or in the case of a contract where delivery of the goods takes place in staggered consignments or parts, the withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last consignment or item.

The right of withdrawal is excluded for delivery of tickets (in general) and for unsealed audio or video recordings. A product is considered to be unsealed if the protective film of the media bears a notice that the opening of this film is to be regarded as such an unsealing. To exercise your right of withdrawal, you have to inform us of your decision to withdraw from the contract by means of a clear statement (by e-mail). The withdrawal statement shall be sent to:

info (at) melissaklingelhoefer.de

If you make use of this option, we will confirm receipt of such a withdrawal immediately. In order to ensure the withdrawal period, it is sufficient if you send the notification about exercising the right of withdrawal before the end of the withdrawal period.
Return Policy
We ship goods worldwide. Our shipping partners are Deutsche Post AG and DHL. You will find the exact shipping costs in the "Summary" before completing your order.


Germany

Delivery time is around 3-5 working days upon receipt of payment

Orders with a total weight of up to 2 kg: 4,99 € - max. 60 x 30 x 15 cm - with tracking number and insurance via DHL
Orders with a total weight of up to 5 kg: 5,99 € - max. 120 x 60 x 60 cm - with tracking number and insurance via DHL

If you prefer Hermes within Germany please contact us before your order.


EU

Orders with a total weight up to 2 kg: 8;89 - all sides together max. 90 cm - WITHOUT TRACKING NUMBER AND INSURANCE

Orders with a total weight of up to 2 kg: 13,99 € - max. 60 x 30 x 15 cm - with tracking number and insurance via DHL

Orders with a total weight of up to 5 kg: 15,99 € - max. 120 x 60 x 60 cm - with tracking number and insurance via DHL



Switzerland

Orders with a total weight up to 2 kg: 12,70 - all sides together max. 90 cm - WITHOUT TRACKING NUMBER AND INSURANCE

Orders with a total weight of up to 5 kg: 26,90 € - max. 60 x 30 x 15 cm - with tracking number and insurance via DHL


Europe (without Switzerland and EU)

Orders with a total weight up to 2 kg: 15,89 - all sides together max. 90 cm - WITHOUT TRACKING NUMBER AND INSURANCE

Orders with a total weight of up to 5 kg: 29,99 € - max. 60 x 30 x 15 cm - with tracking number and insurance via DHL


Russia

Orders with a total weight up to 2 kg: 15,89 - all sides together max. 90 cm - WITHOUT TRACKING NUMBER AND INSURANCE

Orders with a total weight of up to 5 kg: 30,99 € - max. 60 x 30 x 15 cm - with tracking number and insurance via DHL



Rest of the World
International Shipping

Orders with a total weight up to 2 kg: 15,89 - all sides together max. 90 cm - WITHOUT TRACKING NUMBER AND INSURANCE

For international shipping please contact us before your order if you want a tracking number and insurance.
We will find the right offer and postal service for your needs. The prices vary a lot. (which For example China via Hermes is 19,79 right now, Australia 29,99€ and Mexiko 27,99 for the exact same service. DHL can be even more expensive.
Don't hestitate to ask us and we will make it happen.

All price information are from the date: 11/2020